We simplify your manufacturing process to make the potential of any material shine.

Discover the new identity.
New machines
SMART 625
SMART 625
CNC Bridge saw
MASTER EDGE UP
MASTER EDGE UP
Master Edge Up is a customizable automatic edge polisher for flat and shaped edges.
Featured
FASTER
FASTER
Horizontal edge polishers for flat edges
VELA 7.2
VELA 7.2
Vertical edge polishers for flat edges
Technologies
Software
DIAMUT TOOLS
A complete range of tools for stone processing
Service
Intermac Service
Intermac Service
A highly-specialised team of technicians in order to manage requests for assistance regarding machines and components from around the world.
Parts
INTERMAC PARTS
INTERMAC PARTS
A highly-qualified team to meet the needs of customers within the shortest possible time-frame.
Sophia
Greater value from machines
Greater value from machines
The IoT platform that enables to access an extensive range of services to streamline and rationalise the work management processes.
Spare Parts
Spare parts reconditioned
Spare parts reconditioned
We give new life to used components.

Country

INTERMAC SERVICE

In every request
for assistance.

Every day, the Intermac Service department draws upon a global support network and a highly-specialised team of technicians in order to manage requests for assistance regarding machines and components from around the world.

Intermac Service

Intermac provides the very highest level of customer support in the industry.

Biesse employs over 40 full-time professionals specifically dedicated to providing technical support for the UK market. This core group is complemented by a global, networked team of technicians and engineers who work together and share knowledge to resolve your service requests efficiently and effectively. Additionally, machine software training is available in our UK Technology Centre, in Daventry, Northamptonshire. 

Our Service Helpdesk is available Monday to Friday from 08.30 until 17.30 and we have a dedicated team of people who cover both hardware and software support.

Our service is backed by our Total Care warranty, the superior standard warranty in the industry.

Links
Contact service
OUR SERVICES
Intermac Services on details

Direct, immediate co-ordination of service requests between Service and Parts.
Support for key customers from specific Intermac personnel, in-house and/or at the customer's site.

Installation and start-up
Installation and start-up of machines and systems
Training centre
Training centre for Intermac Field technicians,
branch and dealer personnel, and training
directly at customer's site
Overhaul, upgrade, repairs and maintenance.
Overhaul, upgrade, repairs and maintenance.
Remote diagnostics and troubleshooting
Remote diagnostics and troubleshooting.
Software upgrade
Software upgrade.
OUR NUMBERS
Intermac Service numbers
40
UK Biesse service employees
75%
Of all diagnosed issued solved in the first visit
93%
of all those issues unsolved in the first visit are solved in the second
Informations
Intermac Service

INTERMAC UK

Heartlands Business Park, Lamport Drive, Daventry, Northamptonshire, NN11 8YZ - United Kingdom

Tel. +44(0)1327 300366

support.uk@intermac.com (for information on technical assistance)

Do you need more info?
Contact service
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